Call Center Solutions
Call Center Solutions empower organizations to deal with queries of customers in effective manner by assigning calls to the most competent employees. The Call Center Solution is a server based Solution that serves as ‘single point of contact’ for answering all customer queries over telephone. Each query is answered interactively by the company system that offers voice response to customers through the database. The calls are correctly rooted to call agents or to officers of respective departments for manual response. The Call Agent module pops-up the information about the caller, nature of query and other useful information on the computer of the agent who answers the call. The call center solution is also equipped with the capacity to take voice mails and send fax messages.
Main features of Call Center Solution
- Interactive Voice Response (IVRS)
- Intelligent Answering
- Skill-based Call Routing
- Predictive/Auto Dialing