WHAT IS AN IVR SYSTEM
As a software application which is equipped to receive both voice telephone input and touchtone keypad, IVR System produces apt responses by means of fax, e-mail, callback and different media instruments. IVR system chiefly forms an integral part of a larger application that comes with database access. IVR system allows users to receive pre-recorded voice responses on the basis of situation. Among the other main benefits of deploying this software application in enterprises are, easy access to important data, Keypad signal technology and capacity to record voice clips for later management. By deploying computer telephony integration, the IVR system is able to pass over the call to an expert executive who can access information about the caller on the screen.
IVR systems ensure that each caller gets immediate access to information without external assistance from anyone. Running IVR system in companies does not incur expenses except for the initial-installation cost. Due to the increasing influx of callers that company has to typically deal with on daily basis, it is highly advantageous to deploy IVR system to handle the endless stream of phone calls. Prutech successfully developed ‘Telefony’, a simple drag and drop IVR applications that has been central to delivering satisfactory IVR applications to customers over the last 20 years.